FAQ

Welcome to the BESTOWRY LTD FAQ. Here you will find answers to the most common questions about our handcrafted products, orders, shipping, and returns. If you cannot find what you’re looking for, our customer service team is always here to assist you.

🌿 About Our Products

Q1: Are all your items handmade?
Yes. Every piece in our collection — from porcelain figurines to alphabet ornaments — is hand-painted or handcrafted. This means no two items are exactly alike, making each one unique.

Q2: Will the item I receive look exactly like the photos online?
Each product is individually hand-painted, so minor variations in color and detail may occur. We see this not as a flaw but as the charm of true craftsmanship.

🌿 Orders & Payments

Q3: How can I place an order?
Simply select your item, add it to your cart, and proceed to checkout. Our website accepts all major credit cards, PayPal, and other secure payment methods.

Q4: Can I change or cancel my order after placing it?
We process orders quickly, usually within 1–3 business days. If you need to make changes, please contact us immediately at support@bestowryltd.shop. Once your order has been shipped, we are unable to make modifications.

🌿 Shipping

Q5: Do you offer free shipping?

  • UK Orders: Free shipping on all orders.

  • International Orders: £13 flat rate, or free for orders above £200.

Q6: How long will delivery take?

  • UK: 3–7 business days

  • International: 7–20 business days, depending on destination and customs clearance.

Q7: Will I receive tracking information?
Yes. Once your order has been shipped, you will receive an email with tracking details.

🌿 Returns & Refunds

Q8: What is your return policy?
We offer a 30-day free return and exchange policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery. Please review our [Return & Refund Policy] for full details.

Q9: Who covers the return shipping cost?
We cover the return shipping cost for all orders within the United Kingdom. For international returns, please contact us at support@bestowryltd.shop to discuss available options.

🌿 Other Questions

Q10: Do you accept custom orders?
At this time, we do not offer custom designs. However, we are continuously expanding our collection and welcome suggestions from our customers.

Q11: How can I contact you?
You can reach us via:

  • Email: support@bestowryltd.shop

  • Phone: +44 7775 271058

  • Address: 57 St. Georges Way, Handforth, Wilmslow, England, SK9 3FR

✨ Our Promise: At BESTOWRY LTD, we value every question as much as every order. Just as each handcrafted piece is created with care, our team is here to provide you with thoughtful and personal support.